Refund Policy

Refund Policy Overview

At Bloom Nutrition, we want you to be fully satisfied with your purchase (including our best-selling 3-month Colostrum & Collagen supply). This Refund Policy outlines the terms and conditions for requesting and receiving refunds, ensuring a transparent and straightforward process for all customers.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:
  • The request is submitted within 60 days of your original purchase date (aligned with our 60-day return policy).
  • The product is returned in its unused, original packaging, and in resalable condition (unless the refund is due to a defective product or our error, such as shipping the wrong item).
  • You provide a valid reason for the refund (e.g., product dissatisfaction, defective item, order error) and include your order number to help us locate your purchase details quickly.
Note: Custom or personalized products (if applicable) are only eligible for refunds if they are defective or damaged upon delivery.

2. How to Request a Refund

Follow these steps to initiate a refund:
  1. Contact Our Support Team: Reach out to us at service@blloonmv.com with the subject line “Refund Request - [Your Order Number]”. Include your order number, the reason for the refund, and (if applicable) photos of defective or damaged products.
  1. Receive Return Instructions: If your refund request is approved, we will send you detailed instructions on how to ship the product back to our address:
Bloom Nutrition
422 Ford Street
Garland, Texas 75040
United States
  1. Ship the Product: You are responsible for covering return shipping costs unless the refund is due to a defective product or our mistake (in which case we will reimburse your return shipping fees upon receipt of the product).
  1. Confirm Product Receipt: Once we receive and inspect the returned product (to verify it meets eligibility requirements), we will send you a confirmation email.

3. Refund Processing Timeline

  • After we confirm receipt and eligibility of the returned product, we will process your refund within 5-10 business days.
  • Refunds are issued to the original payment method used for the purchase (e.g., credit card, debit card). The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing policies (typically 1-5 additional business days).
  • If you paid via a third-party payment processor, the refund will follow the processor’s specific guidelines and timelines.

4. Non-Refundable Items and Fees

The following are not eligible for refunds:
  • Expedited shipping fees: Unless the expedited shipping service was not provided as promised (e.g., delivery took longer than the stated expedited timeframe).
  • Products returned after the 60-day window: We cannot process refunds for requests submitted beyond the 60-day purchase period.
  • Products returned in non-resalable condition: This includes items that are used, damaged (due to customer error), or missing original packaging or components.

5. Special Cases

  • Defective or Damaged Products: If you receive a defective or damaged product, contact us within 30 days of delivery. We may offer a full refund without requiring you to return the product (depending on the issue), or we may send a replacement product free of charge—whichever you prefer.
  • Order Cancellations: If you cancel an order before it enters the processing stage (1-3 business days), we will issue a full refund within 5-10 business days. Once processing begins, cancellations are no longer possible, and you will need to follow the standard refund process.
  • Incorrect Orders: If we ship the wrong product or an incorrect quantity, we will cover all return shipping costs and issue a full refund or send the correct product at no additional charge.

6. Contact Us for Refund Questions

If you have questions about the refund process, need help tracking your refund, or have issues with a refund request, please contact us:
  • Website: Visit blloonmv.com and navigate to the “Contact Us” page for additional support options.
We strive to make the refund process as smooth as possible. If you have any concerns, we’re here to assist you every step of the way.