Privacy Policy

1. Introduction

Bloom Nutrition (“we”, “us”, or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (blloonmv.com), purchase our products, or interact with our services. By using our website or engaging with our brand, you agree to the practices outlined in this policy.

2. Information We Collect

We may collect two types of information to provide and improve our services:
  • Personal Information: This includes details that identify you, such as your full name, email address (e.g., service@blloonmv.com for communications), shipping address (e.g., 422 Ford Street, Garland Texas 75040, United States for delivery), phone number, and payment information (processed in USD). We collect this information when you place an order, create an account, subscribe to updates, or contact our support team.
  • Non-Personal Information: This includes data that does not identify you, such as your browser type, device information, website usage patterns (e.g., pages visited, time spent), and IP address. We collect this through cookies and similar tracking technologies to analyze website performance and enhance your browsing experience.

3. How We Use Your Information

We use the collected information for the following purposes:
  • Fulfill Orders: To process your purchases, arrange shipping (including 1-3 day processing and 6-12 day delivery, with expedited options available), and send order confirmations.
  • Customer Support: To respond to your inquiries, assist with returns (per our 60-day return policy) and refunds (processed within 5-10 days), and address any issues you may have.
  • Improve Services: To analyze user behavior, enhance our website functionality, and develop better products (such as our Colostrum & Collagen blend) that meet your needs.
  • Communications: To send you important updates (e.g., shipping notifications, refund status) and, with your consent, promotional content about new products or special offers. You can opt out of promotional communications at any time.
  • Security: To protect against fraud, unauthorized access, and other security risks, ensuring the safety of your personal and payment information.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with trusted partners who assist us in providing services, and these partners are required to protect your data:
  • Payment Processors: To securely process your payments (in USD) and ensure transaction safety.
  • Shipping Providers: To deliver your orders to your specified address (domestic or international) and provide delivery updates.
  • Service Providers: To manage our website, analyze data, or handle customer support, all of whom are bound by confidentiality agreements.
We may also disclose your information if required by law, to comply with legal obligations, or to protect our rights, property, or the safety of our customers and staff.

5. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, use, or disclosure. These measures include:
  • Encryption of sensitive data (such as payment information) during transmission and storage.
  • Secure servers and regular security audits to identify and address potential risks.
  • Access controls that limit who within our organization can view your personal information.
While we take all reasonable steps to protect your data, no online platform is completely secure. We encourage you to use strong passwords and avoid sharing your account details with others.

6. Your Privacy Rights

You have the following rights regarding your personal information:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to legal or operational requirements (e.g., retaining order records for compliance).
  • Opt-Out: Unsubscribe from promotional communications by following the opt-out instructions in our emails or contacting our support team.
  • Withdraw Consent: If you previously gave consent for us to use your information for a specific purpose, you can withdraw that consent at any time.
To exercise these rights, please contact us at service@blloonmv.com or via our website (blloonmv.com). We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences, track website usage, and improve our services. You can adjust your browser settings to disable cookies, but this may limit some features of our website (e.g., saving your shipping address for future orders).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website (blloonmv.com) with a clear notice of the changes. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
  • Address: 422 Ford Street, Garland Texas 75040, United States