Customer Service Policy

Customer Service Policy Overview

At Bloom Nutrition, providing exceptional customer support is at the core of our mission. We are dedicated to assisting you with all inquiries related to our products (including our best-selling 3-month Colostrum & Collagen supply), orders, shipping, returns, refunds, and more. This Customer Service Policy outlines the scope of our support, communication channels, response timelines, and how we address your needs.

1. Scope of Customer Service Support

Our customer service team is available to help with the following:
  • Product-related questions (e.g., ingredients, usage instructions, benefits of Colostrum & Collagen blend).
  • Order assistance (e.g., placing orders, modifying/canceling orders before processing, checking order status).
  • Shipping and delivery inquiries (e.g., tracking packages, addressing delivery delays, updating shipping addresses).
  • Return and refund requests (e.g., initiating returns, checking refund status, resolving refund issues per our Refund Policy).
  • Account management (e.g., creating accounts, resetting passwords, updating account information).
  • Feedback and complaints (e.g., sharing product feedback, reporting issues with orders or services).

2. Communication Channels

You can reach our customer service team through the following official channels—we prioritize these channels to ensure timely and accurate support:
  • Email Support: The primary and most efficient way to contact us. Send your inquiries to service@blloonmv.com with a clear subject line (e.g., “Order Status - #12345” or “Product Question - Colostrum & Collagen”) to help us route your request quickly.
  • Website Support: Visit our official website (blloonmv.com) to access self-service resources (e.g., FAQs, Shipping Policy, Refund Policy) or navigate to the “Contact Us” page for additional support options.
  • Mailing Address: For formal correspondence (e.g., written complaints or documentation), send mail to:
Bloom Nutrition
422 Ford Street
Garland, Texas 75040
United States
Note: Mailing is not recommended for urgent inquiries due to longer delivery times.

3. Service Hours and Response Timelines

  • Service Hours: Our customer service team operates during standard U.S. business hours (Monday to Friday, 9:00 AM – 5:00 PM Central Time). We are closed on weekends and major U.S. holidays (e.g., Thanksgiving, Christmas, New Year’s Day).
  • Response Timelines:
    • Email inquiries: We aim to respond to all valid email requests within 1-2 business days. For complex issues (e.g., carrier investigations for lost packages), we may take up to 3-5 business days to provide a resolution, but we will send an initial acknowledgment within 24 hours to confirm we received your request.
    • Website-related inquiries: If you submit a request through the website’s contact form, response times align with our email support timeline (1-2 business days).
    • Mailed correspondence: We process and respond to mailed inquiries within 5-7 business days of receipt.

4. Handling of Inquiries and Complaints

We follow a structured process to ensure your inquiries and complaints are resolved fairly and efficiently:
  1. Acknowledgment: Upon receiving your inquiry, we will send a confirmation (via email) to let you know we are reviewing your request.
  1. Investigation: Our team will gather necessary information (e.g., order details, shipping records, product specifications) to address your issue thoroughly. For third-party-related issues (e.g., carrier delays, payment processor errors), we will coordinate with the relevant partner to find a solution.
  1. Resolution: We will provide a clear, actionable resolution based on our policies (e.g., issuing a refund, arranging a replacement, updating order details). If a resolution requires additional time (e.g., carrier investigations), we will update you every 2-3 business days on the progress.
  1. Follow-Up: After resolving your issue, we may send a follow-up email to confirm your satisfaction and address any remaining questions.

5. Special Case Support

  • Urgent Inquiries: For time-sensitive issues (e.g., canceling an order that was placed within 24 hours), mark your email subject line with “URGENT” to prioritize your request. We will review urgent inquiries within the same business day if received before 3:00 PM Central Time.
  • International Customer Support: We provide support to international customers through email (service@blloonmv.com) and address region-specific issues (e.g., customs duties, international shipping delays) per our Shipping Policy. Response times for international inquiries may be slightly extended (2-3 business days) due to time zone differences, but we strive to minimize delays.
  • Accessibility Support: If you require assistance in a specific format (e.g., large print for documentation) or have accessibility needs, please mention this in your inquiry, and we will accommodate your request to the best of our ability.

6. Customer Responsibilities

To help us provide efficient support, we ask that you:
  • Provide accurate and complete information (e.g., order numbers, email addresses, tracking numbers) when contacting us.
  • Use official communication channels (avoid third-party platforms not authorized by Bloom Nutrition) to ensure your inquiry is handled securely.
  • Be clear and specific about your issue or request to reduce back-and-forth communication.

7. Feedback and Continuous Improvement

We value your feedback as it helps us improve our customer service and products. You may receive a short feedback survey via email after your inquiry is resolved—your responses are anonymous and will be used to enhance our support processes, response times, and overall customer experience.
If you have any concerns about the quality of our customer service, please email us at service@blloonmv.com with the subject line “Customer Service Feedback,” and our team will review your input and take appropriate action.
At Bloom Nutrition, we are committed to treating every customer with respect and ensuring your experience with our brand is positive. We stand behind our products and services, and our customer service team is here to support you every step of the way.